Returns & Exchange Policy
At The Sleep Company, we are committed to your comfort and offer a hassle-free return policy for products that do not meet your expectations. If you are not completely satisfied with your purchase, you can initiate a return within our specified trial period for a full refund or exchange.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit your request.
Quality Inspection
Our logistics partner will schedule a pickup, and our team will conduct a brief quality check to ensure the item is in its original condition.
Product Pickup
Once approved, we will arrange a free reverse pickup from your doorstep at a time that is convenient for you.
Refund Processing
After the product reaches our warehouse and passes the final inspection, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing